What we will ask for
Which sign-in you used — Apple or Google — and the email address on the account, so we delete the right one. We may ask you to confirm from that address.
Your data
Delete your account and data
You can delete your Avera Vault account and the encrypted backup attached to it yourself, from inside the app, without asking anyone. This page explains exactly what that removes, what it does not, and when it becomes permanent.
Two different things, and people mix them up
Your account and backup are held by us. Deleting the account removes them. Your vault is on your phone. Deleting the account does not touch it — it keeps working exactly as before. Erasing the vault is a separate step, covered in section 4 below.
Step 1
Delete your account in the app.
This is the whole process. It takes about fifteen seconds and needs no email to us.
- Open Avera Vault and unlock your vault with your passcode or biometrics.
- Go to Settings → Backup account You will see the identity you signed in with and when your last backup was made.
- Tap Delete account at the bottom of the screen.
- Confirm The app tells you your on-device vault is not affected. Confirm, and the deletion is recorded immediately.
What is removed
- Your account record — the Apple or Google identifier, your email and name if they were shared, the phone number you gave, and the install identifier.
- Your encrypted backup — the entire sealed container, including every encrypted file in it.
- The dates attached to it — when the account was made and when it last backed up.
After the period below, none of it exists on our side in any form. There is no archive copy, and nothing is retained for analytics — there are no analytics.
Step 2
The 30-day retention period.
Deletion is not instant, on purpose. People delete accounts by accident, and people delete them halfway through changing phones and then need the backup after all. So for 30 days the deletion is reversible — and after that it is absolutely not.
-
The moment you confirm
Your account is marked deleted
It stops working right away. It accepts no new backups, and it is no longer treated as an active account.
-
Days 1 – 30
Held, in case it was a mistake
The account record and the sealed backup still exist but are dormant. Nothing is added to them and nothing is done with them.
-
Any time inside the window
You can change your mind
Sign in again with the same Apple or Google identity and the account is reactivated with its backup intact. Restoring it still requires your passcode — reactivation never bypasses that.
-
After day 30
Permanently erased
The account record is deleted and the backup files are removed from storage. Nothing is recoverable from this point, by you or by us, and signing in again simply creates a brand-new empty account.
Why not delete it instantly?
Because the alternative is worse. Avera Vault has no password reset and no support override — if an accidental tap destroyed the only copy of your vault the second it happened, there would be no way back at all. The window is the one safety net the design allows, and it exists precisely because everything else about Avera Vault is unforgiving.
Nothing happens to your data during the window. It is not read, not analysed and not shared — it could not be, since it is sealed.
Want it gone sooner?
Write to privacy@averavault.app from the email address on your account and ask for immediate
erasure. We will confirm when it is done.
Step 3
What deleting the account does not do.
| Thing | Deleting your account | How to remove it |
|---|---|---|
| Your account record and encrypted backup | Removed, after 30 days | Settings → Backup account → Delete account |
| The vault on your phone | Untouched — it keeps working | Erase it in the app, or uninstall Avera Vault (section 4) |
| The Avera Vault app itself | Stays installed | Uninstall it the usual way for your phone |
| Your Apple or Google account | Untouched — we only ever received an identifier | Revoke Avera Vault's access in your Apple or Google account settings |
| Photos and files that were already outside the vault | Untouched | Delete them in your phone's own gallery or file manager |
| Emails you sent our support address | Not affected | Ask us to delete them: privacy@averavault.app |
Step 4
Erasing the vault on your phone.
This is the separate, local half — and it is the irreversible one, with no 30-day window behind it.
In the app
Open Settings, scroll to the bottom, and use
Erase everything. Avera Vault asks you to confirm twice —
the second time by typing the word ERASE — and then
destroys the key and every encrypted item on the device.
Or just uninstall
Deleting the app removes its storage, and the vault with it. Nothing survives in a system backup: Avera Vault excludes its vault from iCloud, Google backup and phone-transfer by design.
There is no undo here
Erasing the vault destroys the key. Every photo, video, file, contact and note inside it becomes permanently unreadable the instant you confirm — not deleted-but-recoverable, unreadable.
If there is anything in the vault you want to keep, export or share it out of the app before you erase. And if you have a backup with us that you also want gone, delete the account first — erasing the phone gives you no way to reach it afterwards.
If you cannot open the app
Deleting by email.
Lost the phone, or can no longer get into Avera Vault? Write to privacy@averavault.app from the email address attached to your account and ask us to delete it.
What we will never ask for
Your passcode. It would not help us and we do not want it. Anyone asking you for it is not us.
What happens then
The same 30-day clock starts, and we confirm by email when the account is marked and again if you ask us to erase it immediately.
One thing we cannot do for you.
If you lost the phone and the passcode with it, we still cannot open,
read or recover the backup — we can only delete it. That limitation is
the same one that protects it from everybody else.
Why that is.
Everything you delete, we stop holding.
And what we held was already sealed. The Privacy Policy lists our side of it in full — it is a short list.